Dispatcher
Ostlund - A Service Company Ostlund - A Service Company Brighton, MI Brighton, MI Full-time Full-time $20 - $25 an hour $20 - $25 an hour 1 day ago 1 day ago 1 day ago We are looking for an experienced dispatcher.
This position is fast paced, and multi-tasking skills will come in real handy.
Responsibilities Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Ensure billing is accurate before sending to billing department Ensure not to exceed amounts are correct and technicians are aware Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Complete end of job checklists are being completed by technicians Follow communication procedures, guidelines and policies Take the extra mile to engage customers Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Looking to advance your career in the service field? Ostlund A Service Company is seeking motivated team members who are ready to join a fast growing company.
With such a wide variety of offered services Ostlund hires from all different sides of trades and construction.
Pay:
$20 - $25 / hour
Benefits:
Paid time off Health insurance Dental insurance Vision insurance 401(k) matching Paid training Life insurance Job Type:
fulltime Schedule:
Monday to Friday Day shift Overtime Education:
High school degree Work location:
On-site.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is fast paced, and multi-tasking skills will come in real handy.
Responsibilities Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Ensure billing is accurate before sending to billing department Ensure not to exceed amounts are correct and technicians are aware Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Complete end of job checklists are being completed by technicians Follow communication procedures, guidelines and policies Take the extra mile to engage customers Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Looking to advance your career in the service field? Ostlund A Service Company is seeking motivated team members who are ready to join a fast growing company.
With such a wide variety of offered services Ostlund hires from all different sides of trades and construction.
Pay:
$20 - $25 / hour
Benefits:
Paid time off Health insurance Dental insurance Vision insurance 401(k) matching Paid training Life insurance Job Type:
fulltime Schedule:
Monday to Friday Day shift Overtime Education:
High school degree Work location:
On-site.
Estimated Salary: $20 to $28 per hour based on qualifications.
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