Kem Krest
Job DetailsJob Location:
Brighton Bldg B - Brighton, MISalary Range:
UndisclosedDescriptionMISSIONCSR will maintain the order processing & customer service needs for a base of customer accounts.
CSR will also assist in resolving issues timely for our OEM and manufacturing customers as well as their respective dealership customers.
OUTCOME:
Customer Service Representative RoleGood decision-making skills.
Ability to handle customers diplomatically and effectivelyLearns appropriate customer communication practices.
Begins to learn company policies and procedures.
Learning Kem Krest values but new to company culture.
Learns basic product knowledge.
Normally follows established, standard procedures on routine work, requires instructions only on new assignments.
Makes recommendations for new procedures.
OUTCOME:
Exceptional customer service and supportBuild strong relationships with customer base.
Review orders for accuracy & duplicates.
Enter Orders - per customer needs & KK's monthly production schedule.
Track and release backorders.
Maintain product returns through RMA's & CAF's.
Maintain dealer needs (order status, shipping status and quality concerns).
Track/check order status.
Makes recommendations for new procedures.
OUTCOME:
Customer Account Back-Up for departmentReview orders for accuracy & duplicates.
Track and release backorders.
Maintain dealer needs (order status, shipping status and quality concerns).
Maintain product returns RMA's & CAFs.
OUTCOME:
Ideal candidateProvide an extraordinary customer service experience.
Make sound decisions focused on maximizing the benefit for all key stakeholders.
Maintain compliance with all company policies and procedures.
Strong multi-tasking skills to maintain multiple accounts using several business processes.
Detailed and organized with a strong attention to detail.
Perform related duties as assigned by supervisor.
Good Attendance, being a team player.
Excellent interpersonal, written and communication skills.
Problem resolution skillsPublic speaking/presentation skills.
Self-Driven, Demonstrates initiative QualificationsStrengths to be Successful Pleasant, positive manner in person, by e-mail, and on the telephone.
Strong analytical skills.
Work cooperatively and collaboratively to creatively solve problems for our customers.
Embrace continual improvement.
Strong end-user computer skills in windows-based systems, including ERP applications.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Work independently and to carry out assignments to completion.
Two or more years of experience in a customer service-related field/customer facing position, manufacturing and/or distribution company is preferred.
Note:
This position is looking to be filled 1/1/2024 About Us:
We work with Original Equipment Manufacturers (OEMs) in the Auto, Agriculture/Industrial, Power Sports and Defense industries.
Key customers include:
General Motors, Ford, Nissan, Hyundai, FCA, Harley-Davidson, BMW, VW, Audi and American Honda among many others.
Kem Krest is a leading provider of Total Program Management for our customers through Supply Chain, Fulfillment and Aftersales Solutions.
We have annual sales of more than $500 million and 30 years of experience servicing OEM customers.
Kem Krest has 11 locations in the US and Canada - Elkhart IN, Bristol IN, Carmel IN, Brighton MI, Fowlerville MI, Pleasant Prairie WI, Phoenix AZ, Las Vegas, NV, Oakville, Ontario, Canada and Edmonton, Alberta, Canada.
Our Culture:
Our employees are key to the company's success and vital to its promise - Customer Focused, Solutions Driven.
Our culture supports rapid growth and excellence in Total Program Management.
As a team, we pledge to be customer focused and solutions driven.
Our workplace embraces fun and celebrates achievement.
We invest in people.
We employ those who share our passion, mission and work to enrich our business model.
We understand that each member of the team is a representative of our organization.
We foster and environment that allows for expression of ideas and creativity.
We serve our communities and manage our organization through the principals of servant leadership.
We maintain a Customer First / Associate First philosophy.
Benefits:
Competitive Pay Generous PTO (Paid Time Off) and Paid HolidaysProfit Sharing ProgramHealthcare Insurance Coverage PlansCompany Paid Life InsuranceTuition Assistance of up to $5,000 annuallyMatching 401k ProgramCompany Parties, Events and focus on FUN!
Responsibilities:
MISSIONCSR will maintain the order processing & customer service needs for a base of customer accounts.
CSR will also assist in resolving issues timely for our OEM and manufacturing customers as well as their respective dealership customers.
OUTCOME:
Customer Service Representative RoleGood decision-making skills.
Ability to handle customers diplomatically and effectivelyLearns appropriate customer communication practices.
Begins to learn company policies and procedures.
Learning Kem Krest values but new to company culture.
Learns basic product knowledge.
Normally follows established, standard procedures on routine work, requires instructions only on new assignments.
Makes recommendations for new procedures.
OUTCOME:
Exceptional customer service and supportBuild strong relationships with customer base.
Review orders for accuracy & duplicates.
Enter Orders - per customer needs & KK's monthly production schedule.
Track and release backorders.
Maintain product returns through RMA's & CAF's.
Maintain dealer needs (order status, shipping status and quality concerns).
Track/check order status.
Makes recommendations for new procedures.
OUTCOME:
Customer Account Back-Up for departmentReview orders for accuracy & duplicates.
Track and release backorders.
Maintain dealer needs (order status, shipping status and quality concerns).
Maintain product returns RMA's & CAFs.
OUTCOME:
Ideal candidateProvide an extraordinary customer service experience.
Make sound decisions focused on maximizing the benefit for all key stakeholders.
Maintain compliance with all company policies and procedures.
Strong multi-tasking skills to maintain multiple accounts using several business processes.
Detailed and organized with a strong attention to detail.
Perform related duties as assigned by supervisor.
Good Attendance, being a team player.
Excellent interpersonal, written and communication skills.
Problem resolution skillsPublic speaking/presentation skills.
Self-Driven, Demonstrates initiative
Qualifications:
Strengths to be Successful Pleasant, positive manner in person, by e-mail, and on the telephone.
Strong analytical skills.
Work cooperatively and collaboratively to creatively solve problems for our customers.
Embrace continual improvement.
Strong end-user computer skills in windows-based systems, including ERP applications.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Work independently and to carry out assignments to completion.
Two or more years of experience in a customer service-related field/customer facing position, manufacturing and/or distribution company is preferred.
Note:
This position is looking to be filled 1/1/2024 About Us:
We work with Original Equipment Manufacturers (OEMs) in the Auto, Agriculture/Industrial, Power Sports and Defense industries.
Key customers include:
General Motors, Ford, Nissan, Hyundai, FCA, Harley-Davidson, BMW, VW, Audi and American Honda among many others.
Kem Krest is a leading provider of Total Program Management for our customers through Supply Chain, Fulfillment and Aftersales Solutions.
We have annual sales of more than $500 million and 30 years of experience servicing OEM customers.
Kem Krest has 11 locations in the US and Canada - Elkhart IN, Bristol IN, Carmel IN, Brighton MI, Fowlerville MI, Pleasant Prairie WI, Phoenix AZ, Las Vegas, NV, Oakville, Ontario, Canada and Edmonton, Alberta, Canada.
Our Culture:
Our employees are key to the company's success and vital to its promise - Customer Focused, Solutions Driven.
Our culture supports rapid growth and excellence in Total Program Management.
As a team, we pledge to be customer focused and solutions driven.
Our workplace embraces fun and celebrates achievement.
We invest in people.
We employ those who share our passion, mission and work to enrich our business model.
We understand that each member of the team is a representative of our organization.
We foster and environment that allows for expression of ideas and creativity.
We serve our communities and manage our organization through the principals of servant leadership.
We maintain a Customer First / Associate First philosophy.
Benefits:
Competitive Pay Generous PTO (Paid Time Off) and Paid HolidaysProfit Sharing ProgramHealthcare Insurance Coverage PlansCompany Paid Life InsuranceTuition Assistance of up to $5,000 annuallyMatching 401k ProgramCompany Parties, Events and focus on FUN! About the Company:
Kem Krest.
Estimated Salary: $20 to $28 per hour based on qualifications.
Brighton Bldg B - Brighton, MISalary Range:
UndisclosedDescriptionMISSIONCSR will maintain the order processing & customer service needs for a base of customer accounts.
CSR will also assist in resolving issues timely for our OEM and manufacturing customers as well as their respective dealership customers.
OUTCOME:
Customer Service Representative RoleGood decision-making skills.
Ability to handle customers diplomatically and effectivelyLearns appropriate customer communication practices.
Begins to learn company policies and procedures.
Learning Kem Krest values but new to company culture.
Learns basic product knowledge.
Normally follows established, standard procedures on routine work, requires instructions only on new assignments.
Makes recommendations for new procedures.
OUTCOME:
Exceptional customer service and supportBuild strong relationships with customer base.
Review orders for accuracy & duplicates.
Enter Orders - per customer needs & KK's monthly production schedule.
Track and release backorders.
Maintain product returns through RMA's & CAF's.
Maintain dealer needs (order status, shipping status and quality concerns).
Track/check order status.
Makes recommendations for new procedures.
OUTCOME:
Customer Account Back-Up for departmentReview orders for accuracy & duplicates.
Track and release backorders.
Maintain dealer needs (order status, shipping status and quality concerns).
Maintain product returns RMA's & CAFs.
OUTCOME:
Ideal candidateProvide an extraordinary customer service experience.
Make sound decisions focused on maximizing the benefit for all key stakeholders.
Maintain compliance with all company policies and procedures.
Strong multi-tasking skills to maintain multiple accounts using several business processes.
Detailed and organized with a strong attention to detail.
Perform related duties as assigned by supervisor.
Good Attendance, being a team player.
Excellent interpersonal, written and communication skills.
Problem resolution skillsPublic speaking/presentation skills.
Self-Driven, Demonstrates initiative QualificationsStrengths to be Successful Pleasant, positive manner in person, by e-mail, and on the telephone.
Strong analytical skills.
Work cooperatively and collaboratively to creatively solve problems for our customers.
Embrace continual improvement.
Strong end-user computer skills in windows-based systems, including ERP applications.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Work independently and to carry out assignments to completion.
Two or more years of experience in a customer service-related field/customer facing position, manufacturing and/or distribution company is preferred.
Note:
This position is looking to be filled 1/1/2024 About Us:
We work with Original Equipment Manufacturers (OEMs) in the Auto, Agriculture/Industrial, Power Sports and Defense industries.
Key customers include:
General Motors, Ford, Nissan, Hyundai, FCA, Harley-Davidson, BMW, VW, Audi and American Honda among many others.
Kem Krest is a leading provider of Total Program Management for our customers through Supply Chain, Fulfillment and Aftersales Solutions.
We have annual sales of more than $500 million and 30 years of experience servicing OEM customers.
Kem Krest has 11 locations in the US and Canada - Elkhart IN, Bristol IN, Carmel IN, Brighton MI, Fowlerville MI, Pleasant Prairie WI, Phoenix AZ, Las Vegas, NV, Oakville, Ontario, Canada and Edmonton, Alberta, Canada.
Our Culture:
Our employees are key to the company's success and vital to its promise - Customer Focused, Solutions Driven.
Our culture supports rapid growth and excellence in Total Program Management.
As a team, we pledge to be customer focused and solutions driven.
Our workplace embraces fun and celebrates achievement.
We invest in people.
We employ those who share our passion, mission and work to enrich our business model.
We understand that each member of the team is a representative of our organization.
We foster and environment that allows for expression of ideas and creativity.
We serve our communities and manage our organization through the principals of servant leadership.
We maintain a Customer First / Associate First philosophy.
Benefits:
Competitive Pay Generous PTO (Paid Time Off) and Paid HolidaysProfit Sharing ProgramHealthcare Insurance Coverage PlansCompany Paid Life InsuranceTuition Assistance of up to $5,000 annuallyMatching 401k ProgramCompany Parties, Events and focus on FUN!
Responsibilities:
MISSIONCSR will maintain the order processing & customer service needs for a base of customer accounts.
CSR will also assist in resolving issues timely for our OEM and manufacturing customers as well as their respective dealership customers.
OUTCOME:
Customer Service Representative RoleGood decision-making skills.
Ability to handle customers diplomatically and effectivelyLearns appropriate customer communication practices.
Begins to learn company policies and procedures.
Learning Kem Krest values but new to company culture.
Learns basic product knowledge.
Normally follows established, standard procedures on routine work, requires instructions only on new assignments.
Makes recommendations for new procedures.
OUTCOME:
Exceptional customer service and supportBuild strong relationships with customer base.
Review orders for accuracy & duplicates.
Enter Orders - per customer needs & KK's monthly production schedule.
Track and release backorders.
Maintain product returns through RMA's & CAF's.
Maintain dealer needs (order status, shipping status and quality concerns).
Track/check order status.
Makes recommendations for new procedures.
OUTCOME:
Customer Account Back-Up for departmentReview orders for accuracy & duplicates.
Track and release backorders.
Maintain dealer needs (order status, shipping status and quality concerns).
Maintain product returns RMA's & CAFs.
OUTCOME:
Ideal candidateProvide an extraordinary customer service experience.
Make sound decisions focused on maximizing the benefit for all key stakeholders.
Maintain compliance with all company policies and procedures.
Strong multi-tasking skills to maintain multiple accounts using several business processes.
Detailed and organized with a strong attention to detail.
Perform related duties as assigned by supervisor.
Good Attendance, being a team player.
Excellent interpersonal, written and communication skills.
Problem resolution skillsPublic speaking/presentation skills.
Self-Driven, Demonstrates initiative
Qualifications:
Strengths to be Successful Pleasant, positive manner in person, by e-mail, and on the telephone.
Strong analytical skills.
Work cooperatively and collaboratively to creatively solve problems for our customers.
Embrace continual improvement.
Strong end-user computer skills in windows-based systems, including ERP applications.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Work independently and to carry out assignments to completion.
Two or more years of experience in a customer service-related field/customer facing position, manufacturing and/or distribution company is preferred.
Note:
This position is looking to be filled 1/1/2024 About Us:
We work with Original Equipment Manufacturers (OEMs) in the Auto, Agriculture/Industrial, Power Sports and Defense industries.
Key customers include:
General Motors, Ford, Nissan, Hyundai, FCA, Harley-Davidson, BMW, VW, Audi and American Honda among many others.
Kem Krest is a leading provider of Total Program Management for our customers through Supply Chain, Fulfillment and Aftersales Solutions.
We have annual sales of more than $500 million and 30 years of experience servicing OEM customers.
Kem Krest has 11 locations in the US and Canada - Elkhart IN, Bristol IN, Carmel IN, Brighton MI, Fowlerville MI, Pleasant Prairie WI, Phoenix AZ, Las Vegas, NV, Oakville, Ontario, Canada and Edmonton, Alberta, Canada.
Our Culture:
Our employees are key to the company's success and vital to its promise - Customer Focused, Solutions Driven.
Our culture supports rapid growth and excellence in Total Program Management.
As a team, we pledge to be customer focused and solutions driven.
Our workplace embraces fun and celebrates achievement.
We invest in people.
We employ those who share our passion, mission and work to enrich our business model.
We understand that each member of the team is a representative of our organization.
We foster and environment that allows for expression of ideas and creativity.
We serve our communities and manage our organization through the principals of servant leadership.
We maintain a Customer First / Associate First philosophy.
Benefits:
Competitive Pay Generous PTO (Paid Time Off) and Paid HolidaysProfit Sharing ProgramHealthcare Insurance Coverage PlansCompany Paid Life InsuranceTuition Assistance of up to $5,000 annuallyMatching 401k ProgramCompany Parties, Events and focus on FUN! About the Company:
Kem Krest.
Estimated Salary: $20 to $28 per hour based on qualifications.
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