Member Experience Associate - Contact Center

The Member Experience Associate is passionate about delivering the Best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals.
What you'll bring
In addition to an authentic passion for working with people, ability to inspire possibilities, and deliver solutions to advance our members' financial success:
High School Diploma/GED is required
Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment.
Proven ability to proactively interact with members to identify and uncover needs while supporting a strong member/customer service culture.
Prior lending experience preferred
Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
What you'll get
We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:
Working with an energetic team focused on making our members wildly successful
An opportunity to work with others that have your back every step of the way
Opportunities to make a difference both inside and outside of our walls
Being treated like you are more than the work you do

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